FAQs
General FAQ
Find your answer here
What service does Tele Dynamics Global Com provide
Tele Dynamics Global Com offers a range of ICT support services, including: Unified Communication: Maintenance and support for communication systems to ensure seamless operation.
Personal Computer: Diagnostics, repairs, and maintenance for personal computers.
Wireless Communication: Support and repair services for wireless communication systems.
What are your office hours?
Our office hours are Monday to Friday, from 8:45 AM to 5:45 PM. We are closed on weekends and public holidays.
What should I do if I need urgent assistance outside of office hours?
For urgent assistance outside of office hours, please call our general line at +603-7966 1811. For specific service requests, you can leave a message through our Whatsapp, and we will get back to you as soon as possible during office hours.
What is included in the Unified Communication Systems Maintenance Contract?
Our Unified Communication Systems Maintenance Contract includes:
- Regular maintenance checks and updates
- Priority response to service requests
- Diagnostic and repair services
- Replacement of faulty components (within the scope of the contract)
- Guaranteed response times
How do I know if my service request is covered under the maintenance contract?
Please refer to your maintenance contract for specific details about coverage. If you are unsure, contact us directly at +603-7966 1811 or whatsapp us at (HQ) +603-7966 1811 | (Nationwide) +6016-221 9508
Can I schedule a regular maintenance check for my systems?
Yes, you can schedule regular maintenance checks for your systems. We recommend setting up a maintenance agreement for regular visits and preventive maintenance to ensure optimal performance and minimize downtime.
Can I upgrade or modify my existing maintenance contract?
Yes, you can discuss any changes or upgrades to your maintenance contract with our customer service team. Contact us at +603-7966 1811
How long does it typically take to resolve a service request?
The time to resolve a service request depends on the nature of the issue and the complexity of the repair. We strive to respond within the contracted response times and keep you informed about the progress.
What are the payment options for your services?
We offer several payment options, including bank transfers, credit/debit cards, and other methods. For specific payment details, please contact our customer service or refer to the payment information provided in your service agreement.
How can I contact Tele Dynamics Global Com?
Service Helpdesk Tel: (HQ) +603-7966 1811 | (Penang) +604-352 0312 | (Perak) +605-238 0438 | (Johor) +607- 213 2711 | (Sarawak) +6082-268 332 |
Service Helpdesk Messaging (WhatsApp): (HQ) +603-7966 1811 | (Nationwide) +6016-221 9508 |
Do you offer on-site service for repairs and maintenance?
Yes, we offer on-site service for many of our repair and maintenance services, especially for Unified Communication and Wireless Communication systems.
What should I do if I encounter a problem with a service you have provided?
If you experience any issues with a service we’ve provided, please contact us immediately using the relevant service hotline or through whatsapp. We will assess the situation and arrange for a follow-up service if necessary.
Are your engineers certified and trained?
Yes, all of our engineers are certified and highly trained in ICT services. They are equipped to handle a wide range of technical issues and ensure that your systems are in good hands.